Refund Policy
An edit-attempt adjustment and a cash refund are different. This policy explains how we handle an unused pack, a processing problem, an unfinished service, or a duplicate payment. It supplements your rights under applicable law.
Effective date: November 4, 2026 (UTC). This version applies when paid services open with this release.
Credit packs and subscriptions
For a newly purchased one-time credit pack, you may request a full refund within seven days if none of that purchase's credits have been used and there is no unresolved reservation. For a subscription, the same voluntary seven-day unused-purchase review applies to the first purchase if no credits from that paid period have been used or reserved. Renewal refunds are reviewed based on the circumstances and applicable law; turning off renewal is not a refund request.
Cancel renewal in My Edits. Already issued subscription credits keep their original monthly expiry and do not roll over. Yearly subscriptions bill upfront but issue credits monthly; canceling renewal stops the next yearly charge, not the current paid monthly allocations. A refund changes the corresponding service entitlement and is assessed separately.
A standard edit reserves 10 credits, settled after delivery of a complete validated take. A confirmed technical failure returns the reservation to its original credit batch, without restarting its normal expiry. When a platform delay caused those credits to expire during processing, contact support for a reasonable retry opportunity. An unknown outcome stays reserved while checked. A credit adjustment is not a cash refund.
For confirmed non-delivery, duplicate charges or quality defects, we review the affected purchase and appropriate remedy. Any approved cash refund is based on the original transaction and the verified unfulfilled service, with applicable tax adjustments; it does not pay out arbitrary unused credit balances. Annual plans are reviewed against the full paid period and actual service delivered, not just the current month's visible balance. We preserve statutory rights and do not treat a playable file as proof that all quality obligations were met.
Contact support using the purchase reference in My Edits. We freeze the affected credits while a refund or payment issue is reviewed to prevent the same service being consumed and refunded twice. Six consecutive technical failures pause further generation on the affected project for service review; buying another pack is not required to resolve a platform fault.
Legacy Song Edit Packs purchased for $4.99
The following attempt-specific rules apply to previously purchased Song Edit Packs, not the new credit-wallet plans.
An unused legacy pack
You may request a full refund within seven days of confirmed payment if the pack has no delivered take and no unresolved processing request. If a job is still queued, processing, or being reconciled, we first establish its outcome so that your request is handled accurately.
The seven-day rule is a voluntary unused-pack policy. It is not a limit on statutory withdrawal, quality, or non-delivery rights. We do not ask you to give up mandatory consumer rights to use this policy.
A confirmed technical failure in a legacy pack
A request that cannot deliver a technically complete result releases or restores the reserved attempt. A restored attempt appears in your balance; it is not a statement that money has returned to your payment method. Provider processing costs do not by themselves decide whether you are entitled to a remedy.
Retries are bounded. Each $4.99 pack includes three completed-result attempts, with at most six total editing submissions including technical retries and two source registration submissions. If we cannot fulfill the remaining service within those limits, we stop new submissions and handle the unfulfilled portion. You do not have to buy another pack to resolve the failure.
Legacy service we cannot deliver
When the whole pack is confirmed undeliverable and no service has been delivered, we refund the pack price. For a partially fulfilled $4.99 pack, the unfulfilled portion is calculated from the original pack price and the number of unfulfilled attempts, rounded up to the nearest cent:
| Unfulfilled attempts | Pack-price portion refunded |
|---|---|
| 1 of 3 | $1.67 |
| 2 of 3 | $3.33 |
| 3 of 3 | $4.99 |
These are cumulative totals, not amounts added again each time you contact us. Applicable tax adjustments are handled with the refund. A confirmed duplicate payment is checked against the original order and refunded without creating a second entitlement for the same purchase.
Project expiry, deletion, or an internal processing limit does not silently cancel an outstanding non-delivery or quality claim. Media access and cash remedies are handled separately.
A take you do not prefer
AI performance can vary. A technically complete take that you simply prefer less does not automatically qualify for a free new generation or a full cash refund. After a delivered take, unused attempts or credits are not generally exchangeable for cash merely because you changed your mind.
This does not exclude a quality complaint. A file being playable does not prove that it meets all service obligations. Tell us about wrong or missing lyrics, damaged or incomplete audio, a download that does not match the selected take, or another apparent defect. We assess the issue and the remedies required by the circumstances and applicable law.
How to request help
Email support@ailyricschanger.com with the subject “Billing or refund request.” Include the account email used for the purchase, the purchase date, a private order reference if available, and a short description of the problem. Do not send full card numbers, security codes, passwords, or recordings unless we arrange a suitable private channel.
We verify the order and relevant job states, then communicate the decision and the reason. You can reply if information has been missed or you disagree. Acknowledging a request is not the same as approving it, and approval is not proof that the bank has already returned the funds.
Refund status and timing
An approved refund is returned through the payment provider to the original payment method where supported. Processing and bank timelines vary. We show or communicate whether a refund is under review, approved, pending with the provider, completed, or needs attention.
We do not submit a duplicate refund while the outcome of an existing one is unknown. Attempts covered by a completed refund are adjusted so that the same portion is not used or refunded twice. If a refund fails, contact us using the existing case rather than creating a new purchase to resolve it.
Statutory rights
Nothing in this voluntary policy removes rights you may have for defective, misdescribed, or undelivered service, or applicable rights of withdrawal. Any specific information or consent required for customers in your region is provided before payment or processing.
Mandatory consumer rights
The seven-day unused-pack policy is voluntary. It does not replace a longer cancellation period, a valid withdrawal right, or remedies for defective, misdescribed or undelivered services under the law that applies to you. Qualifying distance contracts in the EU/EEA or UK can carry a 14-day withdrawal period, subject to the applicable rules for services and digital content. We do not treat selecting a file or accepting these Terms as a blanket waiver of mandatory rights.
To request cancellation or withdrawal, use the review controls in your paid project or email support@ailyricschanger.com. State that you wish to withdraw or cancel, and include your account email, order reference if available, and purchase date. If a project is expired or deleted, use email; those events do not extinguish a surviving claim. Where service has already been supplied, the remedy is assessed under applicable law rather than decided solely by the attempt counter.